Voice over Internet Protocols (VoIP) is the technology that enables phone calls to be made using the Internet. In a business office, these technologies:
- Enable users to make and receive calls and check voicemail while enjoying all the functionality offered by wired telephone service such as caller ID, call transfer, intercom service and speed dialing
- Provide advanced features such as click-to-dial, meet-me conferencing, call monitoring and recording, and call queuing
R3 will devise a strategic plan for implementing VoIP services and set up a system integrating rock-solid security with business continuity planning to keep your business running smoothly.
We’ll help you get started by testing the technology first with a hosted VoIP solution by evaluating your in-house capabilities and comparing them with the cost of an external provider. Outsourcing VoIP services can increase uptime, reduce administration requirements and offer more options for SIP-compliant phones.
A recent IDC survey found more than half of all small-business e-mail accounts are now outsourced or under consideration for outsourcing. Small and mid-sized companies are seizing the opportunity to migrate to Microsoft Exchange without having to pay the significant upfront expenses.
Using a hosted Microsoft Exchange solution provides the same functionality in a subscription model: no hardware, software, or installation project required. R3 clients realize several benefits from using our hosted Exchange services:
- Complete Microsoft Exchange functionality with no software purchase required
- Smooth migration from onsite Exchange service or fast, easy transition for first-time Exchange user
- All server maintenance, backup, and administration tasks handled by our staff for your convenience
- Full compliance with industry and government requirements such as SEC, HIPAA and Sarbanes Oxley
Optional add-ons include message archiving, message encryption, email virus and spam control, and mobile support for leading technologies including Blackberry and ActiveSync.